Refund And Returns Policy

Last Updated: [01/27/2025]

At Pokémon JPC, we want you to shop with confidence. If you’re not fully satisfied with your purchase, our Refund & Returns Policy makes the process simple and transparent.

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1. Eligibility for Returns

• We accept returns on sealed boxes and singles.

• Products must be unopened, unused, and in their original condition to qualify.

• Preorders can only be returned after the product has shipped.

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2. Timeframe

• You may request a return or refund within 30 days of delivery.

• Requests made after this period will not be eligible.

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3. Refund Method

• Approved refunds will be issued via the original payment method used at checkout.

• We do not offer store credit as a refund option.

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4. Return Shipping

• Customers are responsible for return shipping costs.

• For bulk orders, Pokémon JPC will provide a prepaid return label.

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5. Damaged, Missing, or Lost Items

• If your package arrives damaged, or if it is lost in transit, we will send a replacement at no additional cost once the issue is confirmed.

• Please contact us immediately with order details and proof of damage (if applicable).

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6. Exclusions

The following items cannot be returned:

• Opened or used products (including singles removed from packaging)

• Digital gift cards

• Final sale or clearance items

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7. How to Start a Return

To initiate a return, please contact us through one of the following:

• 📧 Email: info@pokemonjpc.com

• 📝 Contact Form on our website

• 💬 Live Chat

• 📱 WhatsApp

Our support team will guide you through the process and provide instructions.

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8. Processing Time

• Once we receive your returned item, please allow 5–7 business days for inspection and refund processing.

• You will receive a confirmation email once your refund has been issued.