❓ Frequently Asked Questions (FAQ)

Welcome to Pokemon JPC (Japan Connect) — your trusted source for authentic Pokémon TCG products direct from Japan. Below you’ll find answers to the most common questions about our products, services, and policies.

Submit a task

Submit a task, write a complain or get inquiries

Send message

Get to message us on WhatsApp for instant responds

Trusted experience

Log into your account for a seamless experience

FAQ - General Business

Yes, we proudly ship worldwide.

  • US Priority Delivery: 24 hours

  • US Standard Delivery: 3 business days

  • Worldwide Delivery: 7–9 business days
    All shipments come with tracking information.

Yes! We offer a massive 30% discount on bulk purchases, making it perfect for resellers, collectors, and box breakers.

FAQ - Products

Absolutely. Every product is 100% genuine and factory-sealed, sourced directly from Japan

  • We carry both! We focus on sealed Japanese booster boxes, but also restock older sets for collectors.

Yes. We sell singles with clear condition grading (Near Mint, Lightly Played, etc.), as well as a selected range of PSA/BGS graded cards.

FAQ - Ordering & Payments

We accept a wide range of payment options including:

  • PayPal

  • Chime

  • Apple Pay

  • Cash App

  • Zelle

  • Credit Cards

  • Cryptocurrency

  • Gift Cards

  • Yes. Customers can preorder new products to secure stock in advance.

There is no minimum order for bulk purchases, but we do have a $99 minimum order requirement for all purchases.

FAQ - Returns & Support

Yes. We accept returns and exchanges, provided they meet our return policy guidelines.

  • If your package is proven lost or arrives damaged, we will replace it with a new one at no extra cost.

Our support team can be reached via:

  • Website contact form

  • Live chat

  • WhatsApp = Click Here

FAQ - For Resellers & Collectors

Yes, we welcome product requests for specific sets or sealed boxes.

We offer primarily raw/ungraded singles, but do carry a selected range of graded cards as well.

Our specialty is sealed Japanese booster boxes, but we also offer singles, graded cards, and bulk deals.