Shipping Policy

Last Updated: [01/26/2025]

At Pokémon JPC (Japan Connect), we pride ourselves on fast and reliable worldwide shipping. Whether you’re a reseller, collector, or box breaker, we make sure your order arrives safely and on time.

1. Shipping Regions

  • We ship to customers worldwide.

  • Orders are processed and shipped from our warehouses in the US and Japan, depending on product availability.

2. Processing Times

  • Orders are typically processed within 24 hours (excluding weekends and holidays).

  • Preorders are shipped once stock is available and released.

3. Delivery Times

  • US Priority Shipping: 24 hours

  • US Standard Shipping: 3 business days

  • Worldwide Shipping: 7–9 business days (may vary by destination and customs)

4. Tracking Information

  • All orders include a tracking number once shipped.

  • You will receive tracking details by email or WhatsApp (if selected at checkout).

5. Shipping Costs

  • Shipping costs are calculated at checkout based on location, weight, and delivery method.

  • Free or discounted shipping may be offered during promotions or for bulk/wholesale orders.

6. Customs, Duties & Taxes

  • International orders may be subject to customs duties, taxes, or import fees depending on your country.

  • Pokémon JPC is not responsible for these additional charges—customers are responsible for compliance with local laws.

7. Lost, Damaged, or Missing Packages

  • If your package is lost or arrives damaged, we will provide a replacement at no cost once confirmed.

  • Please contact us immediately with your order details and, if applicable, proof of damage.

8. Contact Us

For questions regarding shipping, please reach out to us via: